Certifications

Forage

Datacom Help Desk Job Simulation

Provided support in incident management and critical issue prioritization. Gained knowledge of ITIL processes, problem-solving, and effective communication, ensuring efficient service management and maintaining customer satisfaction during IT crises.

CompTIA IT Fundamentals (ITF+)

CompTIA A+

CompTIA Network+ (In Progress)

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Google/CompTIA dual credential

Google IT Support Professional Certificate

Technical Support Fundamentals

The Bits and Bytes of Computer Networking

System Administration and IT Infrastructure Services

Operating Systems and You: Becoming a Power User

IT Security: Defense against the digital dark arts

Linked    Learning

IT Help Desk for Beginners

IT Service Desk: Customer Service Fundamentals

Learning ServiceNow